Client Care Associate (Remote In Atlantic Canada)
Summary
Provide friendly, professional customer support via phone and email for an Atlantic Canada auto group, scheduling appointments and resolving inquiries during weekday business hours.
At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job , you’re part of something bigger. We’re proud to deliver the Best Customer Buying Experience, and at the core of it all is our people, where “Everything We Do is Driven by You.” Your passion, your purpose, your potential.
Location: Remote, with occasional travel (less than 5%) to dealerships throughout Atlantic Canada
This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM.
Every day, our Client Care team helps thousands of customers across Atlantic Canada connect with the right dealership, book their next service appointment, and get the support they need for a seamless automotive experience. As a Client Care Associate, you’ll be at the heart of that experience, supporting multiple dealerships, connecting with customers through inbound and outbound calls, and helping keep service departments running smoothly.
If you’re someone who enjoys talking to people, thrives on building meaningful connections, and takes pride in delivering exceptional service, this could be the role for you. You’ll have the opportunity to make a real impact every day while being part of a team that works together to support dealerships and celebrate success.
Compensation: Earn a competitive base wage of $17.50 to $20.30 per hour, plus a bonus of up to $600 per month.
What Your Day Will Look Like:
- Supporting multiple dealerships across the group, adapting to the unique needs of each location while ensuring a consistent, high-quality customer experience.
- Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs
- Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs.
- Delivering friendly, helpful, and professional support to customers via phone, email, and more
- Scheduling appointments and reminding customers about upcoming service needs
- Keeping things running smoothly by managing your workload and juggling priorities with ease.
- Following up on inquiries and solving issues with a proactive, problem-solving mindset.
- Keeping customer records up to date and handling confidential info with care.
What We're Looking For:
- Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
- A people person with a passion for great service, and the experience to prove it.
- Great communication skills, you’re a pro at listening and making yourself understood.
- Organized, with the ability to juggle priorities without dropping the ball.
- Motivated, detail-oriented, and ready to bring your A-game every day.
- A team player who also shines when working independently.
- Comfortable multitasking in a fast-paced environment.
Why You will Love Working with Steele Auto Group:
At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.
We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:
- 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
- Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
- Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
- Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
- Work Boot Reimbursement – Reimbursement immediately, no waiting required!
- Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!
While we strive to post accurate compensation ranges, some external websites may display estimates not verified by Steele Auto Group. Final compensation details will be discussed with candidates selected to move forward.
Steele Auto Group is committed to a fair, inclusive, and supportive workplace. We promote from within, invest in development, and value every candidate’s experience. Accommodation is available throughout the recruitment process, just let us know.
Learn more about us at www.steeleauto.com
Applying is simple as 1, 2, 3:
1. Click the link to Steele Auto Group Careers
2. Sign in (top right corner) and create your profile
3. Upload your resume
In just a few minutes, the Steele Auto Group career world is at your fingertips.
Internal candidates: Please apply through the careers page to ensure you are identified as an internal applicant.