Client Coordinator (32274)

You put the "pro" in customer service professional! With your problem-solving instincts, passion for helping people, and technical training, you're ready to deliver outstanding results. Plus, you're on the lookout for great benefits, the support of an all-star team, and opportunities to grow your career.

Look no further! MedSource is seeking a Client Coordinator to join our dynamic team.

Why You’ll Love This Job:

• You'll be based out of our Woodbury, NY office - enjoy the camaraderie and get to know your awesome colleagues!
• Monday to Friday, 8:30am - 5:00pm EST—a schedule to keep your work-life balance on point.
• Competitive pay at up to $23/hour, plus overtime opportunities.

Your Role: As a Client Coordinator, you'll be the go-to person for servicing inquiries from clients, physicians, nurses, or any representative acting on behalf of a client. Your responsibilities may include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

If this sounds like the perfect fit for your next career move, apply now and take the first step towards an exciting future with MedSource!