Client Delivery Manager (Fixed term - 6 Months)

About Us

Auxo Software is NZ's leading automotive software company. Our customers are some of the best vehicle workshops and dealerships in the country. We're focused on making every day easier, more efficient and more rewarding for them.

We need a structured way to manage our high priority customers. This six month fixed term role is a project to build that process, prove it works with our priority accounts, and hand it over to our Services team to run day to day.

You'll be the main contact for each account. You'll keep customers regularly updated and track every open initiative, so they get full value from Auxo and remain long term partners.

This is an enterprise customer success role with strong process discipline. It is not a sales role, but you will drive adoption of what customers have bought and help them grow where more Auxo capability would add value.

About the Role

You'll look after a portfolio of our most important customers, including some who need extra care right now. You'll keep a clear plan for each account, run regular progress updates and keep their projects on track.

You'll work with our Support, Product and Development teams to get things done. By the end of the six months, the process will be written down and handed over, so it keeps running after the project ends.

Key Responsibilities

• Own a portfolio of priority customers and keep a current account plan for each one.
• Track every customer initiative and open item with an owner, status and due date.
• Run regular progress updates with each customer, covering delivery, open issues, risks and next steps.
• Produce a regular account health report for our leadership team.
• Manage day to day tasks on customer projects and report project health and status on an agreed cadence.
• Coordinate issue resolution across Support, Product and Development, keep customers updated and escalate early when things slip.
• Follow up on adoption campaigns so customers get full value from what they've bought.
• Coordinate customer training with our Services teams.
• Identify where more Auxo capability would benefit a customer and own the opportunity through to close.
• Track sentiment across each account, keep our at risk watch list current and flag renewal and churn risk early.
• Design, document and hand over a repeatable account management process we can scale.

What We're Looking For

We're looking for someone who is organised, curious and loves seeing things through to the finish.

You'll ideally have:

• 2 or more years in a customer facing role in software, SaaS or IT services, such as customer success, account management, project coordination or senior support.
• Strong organisation skills and a track record of managing lots of moving parts through to completion.
• Excellent written and verbal communication, including running customer meetings and writing clear status updates.
• Confidence learning software in depth and explaining it in plain language.
• Commercial awareness, with the confidence to turn a customer need into a clear proposal.
• Experience with ticketing systems, a CRM (HubSpot preferred) and everyday AI tools, with the curiosity to use them to work smarter.
• The ability to work effectively both independently and across teams.
• Availability for the full six month term.
• Knowledge of automotive industry processes and software systems: highly regarded.
• Exposure to project coordination or delivery methods: preferred, but not essential.

Most importantly, you'll put the customer at the centre of everything you do. You'll see things from their side, take ownership of their outcomes, stay calm when they're frustrated, and genuinely care about making their business run better every day.

What's in It for You?

• A six month project where you'll help shape how we look after our most important customers.
• Direct exposure to our largest accounts.
• Full onboarding on our products to set you up for success.
• Free parking.
• A fun, supportive and collaborative team environment.
• Hands on experience setting up a customer success process from the ground up.

Ready to Make Your Mark?

If you're looking for a six month project where you can own real customer relationships, bring structure to the chaos and make a visible difference every month, we'd love to hear from you.

Apply now and join the Auxo Software team!

Role Type

On site | Fixed term (six months) | Full time | Junior to Intermediate | Penrose, Auckland