Client Escort/Community Benefits Specialist (48413)

SUMMARY:

Accompany clients to various appointments. Act as client advocate when dealing with various social services agencies. Use knowledge of different social services organizations and benefit programs to obtain services, benefits and/or information for clients.

ESSENTIAL DUTIES ANDRESPONSIBILITIES:

• Accompany clients to various appointments such as social services providers, medical visits, and public assistance and housing appointments
• Act as advocate for clients in obtaining services, payments, benefits and other entitlements
• Use knowledge base to ask the right questions and to negotiate on behalf of the client
• Prepare any required client documents prior to appointments.
• Ensure required referrals are obtained prior to appointment
• Pick up client benefit statements from HRA office (Public Assistance Office)
• Make transportation arrangements using company van including driving the van when another driver is unavailable
• Administrative Duties: office -filing, answering phones, and sorting client mail
• Other duties related to the Client Escort-Peer Specialist position