Client Intake Specialist- Elgin

About Us

Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland’s diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the “Asia on Argyle” corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin and West Ridge, IL, providing programs to serve our community across generations.

We offer after-school, summer camp, and mentoring programs for young people. For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois.

Chinese Mutual Aid Association (CMAA) is seeking a mission-driven and detail-oriented Client Intake Specialist in the Elgin location who will assist immigrants and low-income families in navigating an array of social services.

Essential Functions & Responsibilities

• Assess client needs and determine eligibility for programs and services.
• Enter accurate and timely data into case management and tracking systems.
• Maintain confidentiality and comply with all data protection policies.
• Provide clients with information on available services (housing, employment, public benefits, etc.).
• Make referrals to internal departments or external community partners as needed.
• Follow up with clients to ensure successful connection to resources and support.
• Assist in coordinating appointments and workshops for clients.
• Support program staff in maintaining case files, reports, and documentation.
• Assist eligible participants to obtain for food subsidies through the Supplemental Nutrition Assistance Program (SNAP)
• Assist low-income participants to obtain reduced gas and electric utility bills through the Low Income Home Energy Assistance Program (LIHEAP)
• Assist low-income individuals, families, seniors, and the disabled to obtain public benefits such as medical assistance, RTA ride-free permit, etc.
• Collaborate with department co-workers in external outreach to the community by providing presentations to the community regarding CMAA’s Social Services Department's services. Such outreach may include: Conduct public benefits information sessions (including recruiting attendees to participate)