Client Manager

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A combination of education, training and experience may be considered in lieu of a degree.

A minimum of 5 years' progressive experience in a related field

• 5+ years Account Management experience in a relevant industry with large commercial or enterprise customers.

• 2+ years of experience managing/leading a sales book of business

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Relationship Management (requirement: supporting) - Builds relationships with key individuals within the team, department, and organization.

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Account Development (requirement: developing) - Builds relationships with customer account team, including key buyers/decision makers. Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account. Understands and reports a customer’s business issues through appropriate organization channels.

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Account Planning (requirement: supporting) - Completes and manages dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritizes time based on the account’s value for the organization or likelihood of success.

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Negotiation and Influence (requirement: developing) - Exchanges information in straightforward situations to gain other’s support. Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties. Assists in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications not reaching an agreement.

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Market and Product Communication (requirement: supporting) - Demonstrates a comprehensive understanding of product components, design, features and benefits when communicating product features and brand’s benefits.

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Value Analysis (requirement - supporting) - Delivers requested detailed information about the uses and values of the company’s products/offerings.

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Building a Business Case (requirement - supporting) - Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues). Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need. Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.