Client Operations Manager
Location - In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office on Monday and Fridays
Wage: Starting wage at $19.40/hour plus performance based tiers (The average wage for this team is $22.98.)
Why Join Us?
Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.
We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.
What You’ll Do
Client Relationship & Strategic Management
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Act as the primary point of contact and trusted advisor for your assigned portfolio of clients.
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Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics.
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Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.
Workflow Optimization & Execution
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Prioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact.
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Identify recurring client trends and propose process or system improvements to elevate service standards.
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Delegate and track resolution pathways with internal teams to ensure prompt, accurate support.
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Oversee utility management and bill payment workflows to maintain high operational accuracy.
Problem-Solving & Data Reporting
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Analyze, identify, and fix data inconsistencies across the client service lifecycle.
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Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests).
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Proactively elevate potential challenges to leadership and collaborate on long-term solutions.