Client Service Representative
Who We Are:
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.
The Opportunity:
As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.
This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.
What You'll Do:
- Deliver elevated customer service with warmth, empathy, and professionalism
- Greet clients and manage the check-in/check-out process with efficiency and care
- Answer and triage phone calls using a multi-line system
- Schedule appointments, procedures, and follow-ups in coordination with the clinical team
- Process payments and ensure accurate invoicing
- Monitor the flow of patients and clients throughout the day
- Maintain a clean and organized reception and lobby area
- Communicate effectively with doctors, technicians, and managers to ensure smooth operations
- Assist emotionally stressed clients with compassion and clarity
- Support occasional light administrative and cleaning duties as needed
Our Client Service Representatives Have:
- Availability to work evenings and weekends
- Previous veterinary or medical front-desk experience (preferred, not required)
- Strong communication and interpersonal skills
- Comfort working in a fast-paced environment with multiple priorities
- Familiarity with Windows-based systems and practice management software (or a willingness to learn)
- A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer:
- Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
- A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small
Ready to take the next step in your career?
At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.
Apply today and let’s build something exceptional—together.