Client Service Specialist
Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers’ detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.
Essential Duties and Responsibilities
- Learn about and understand customer-specific program processes
- Process orders and monitor schedules to provide on-time product delivery
- Work as liaison between the client, management and internal production departments to track and manage orders in progress
- Provide direction to and coordinate with production and scheduling departments
- Communicate with Account Executive, Client Service Teammates, and clients about job statuses
- Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
- Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
- Back-up other team members when necessary