Client Services Associate, Japan Team (Shanghai Rotation)
Summary
Client Services Associate for a global research firm, engaging industry experts via phone to deliver client insights, with initial training in Shanghai and potential transfer to Japan.
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.
Shanghai, China (Initial Assignment)
This role is part of the Japan Client Services team. Successful candidates will begin their career with an initial assignment in our Japan team in the Shanghai office, where they will receive training and gain hands-on experience in a high-performance environment. Subject to business needs and individual performance, they will have the opportunity to transfer to Japan and continue their career within the Japan team.
What You'll Do
You'll be at the heart of our business – finding, calling, and engaging industry experts to deliver the insights our clients need, often under extremely tight deadlines. Expect to spend much of your day on the phone, persuading specialists to share their expertise and securing their time for client calls.
Day to day, you'll:
- Own projects end-to-end, truly understanding specific client needs and scheduling high-calibre expert calls
- Cold call and engage experts across industries, overcoming objections and winning buy-in
- Work at speed, managing multiple projects and clients simultaneously
- Learn fast, gaining broad knowledge of markets, business models, and regulations
- Cross-sell the full range of Third Bridge services including content library, surveys, advisory, as well as 1-1 calls
What You'll Gain
- Commercial edge: sales, negotiation, relationship-building skills, and the opportunity to develop leadership skills early in your career
- Client exposure: work with leading private equity firms, hedge funds, and consultancies
- Clear progression: every manager started in the Associate role, with promotion possible within two years
- Annual Personal Development Allowance to invest in your growth
- International exposure and the opportunity to develop your career across both Shanghai and Japan
What You'll Need
- Native-level Mandarin, proficiency in Japanese (written and oral – JLPT N1 or above), and workable English
- Brilliant communication skills, especially over the phone
- Strong academic credentials or a proven background in a customer-focused role
- A desire to build expertise in client engagement, influencing, negotiation, project management, and stakeholder management
- Attention to detail and the ability to perform under pressure
- A mindset that thrives in a hands-on, high-performance environment where results matter
- Above all, you'll have what it takes to exceed our clients' expectations with every call you make, every consultation you arrange, and every project you impact.
Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.