Client Services Supervisor

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Providing our clients with exceptional service is the foundation of our business. The Client Services Supervisor (California) will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.

What you'll get to do:

Maintain a culture committed to providing exceptional customer service to support our business objectives and growth
Manage the day-to-day tasks and workload for members of the Client Services team
Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary
Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities
Ensure timecards are completed accurately and on time for the processing of payroll
Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner
Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met
Resolve issues and escalate as needed to ensure prompt and accurate resolution

The kind of teammate we’re looking for:

Hands-on leadership experience
Customer service oriented with strong interpersonal skills
Ability to analyze workflow and effectively lead a team to meet clients' needs
Ability to manage internal and external issues with grace and solve problems creatively
Must possess excellent written and verbal communication skills
Prior knowledge of and experience working in the legal and/or customer service industry is preferred

Why You'll Love Working at Veritext
At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
401(k) with company match to help you plan for the future
Flexible hybrid or remote work options for many roles
Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
Earned wage access, giving you the flexibility to access a portion of your pay before payday
Employee equity and referral programs, because our success is shared
Robust mental health and wellness resources to help you thrive at work and at home
Ongoing learning and development opportunities, including training, mentorship, and career growth programs
A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext
Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.
As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

About This Opportunity
At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.
Veritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.

We are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact talent@veritext.com.

We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.