Client Success Expert

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth

• Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment

• Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding

• Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients

• Assist existing clients with their questions and needs and coordinate this process with other involved teams

• Build Knowledge Base to help customers drive value from Infotelligent products

• Track and report on key metrics for Customer Adoption and Success

• Possesses strong communication, interpersonal, and organizational skills

• Is customer-centric and has empathy towards customers and their needs

• Can think creatively and is not afraid to challenge the status quo

• Is independent and has a problem solving plus get-it-done attitude

• Previous experience in customer service positions (2+ years)

WORKING HOURS: 9 AM - 6 PM in the EST time zone