Client Success Lead, Strategic Accounts - Malaysia

About Our Client

Our Client is a digital rewards marketplace platform based in Singapore. They were established in 2012 and operate in more than 30 countries through local offices and strategic partnerships. They have over 500,000 users across more than hundreds of companies. Their platform is engaging employees, fostering customer loyalty, and enhancing partners' productivity. Their mobile and web solutions gamify rewards, ensuring they are easy-to-use, relevant, fun, and engaging.

About the Role

Our Client is looking for an experienced Client Success Lead to own and grow some of their largest strategic enterprise customers across APAC. This is a strategic individual contributor role focused on executive stakeholder management, customer outcomes, commercial growth and long -term partnerships. You will work closely with the COO and cross -functional teams to ensure our customers achieve measurable business outcomes while identifying opportunities for expansion. This is a hybrid role based in KL, Malaysia.

Job Responsibilities

• Own a portfolio of strategic enterprise accounts across APAC.
• Build trusted relationships with senior business and executive stakeholders.
• Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews
  (EBRs).
• Drive customer adoption, retention and long -term success.
• Develop account strategies that support customer objectives and business growth.
• Own renewal planning and identify upsell and cross -sell opportunities.
• Partner with Product, Engineering, Finance, Operations and Partnerships to deliver successful outcomes.
• Coach and influence Customer Success best practices across the wider
  team.

Job Requirements

• Malaysian Citizens / PR only.
• 6–8 years' experience in Enterprise Customer Success, Strategic Account
  Management or Enterprise SaaS.
• Experience managing large enterprise customers and executive
  stakeholders.
• Strong commercial acumen with renewals, subscription growth and
  account expansion.
• Excellent communication, presentation and stakeholder management
  skills.
• Experience using HubSpot, Salesforce or similar CRM platforms.
• APAC enterprise customer experience is highly desirable.