Client Support & Onboarding Specialist

As a Client Support & Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle ongoing support queries to maintain high client satisfaction.

Key Responsibilities:
1) Client onboarding via Zoom calls and ongoing assistance during onboarding period

2) Client Support via email, Intercom, and Zoom calls

3) Knowledgebase maintenance

• Minimum 2 years of experience in client support, customer service, or a related role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.
• Knowledge of Excel

WORKING HOURS: 9 AM - 6 PM in the EST time zone