Client Support
Technical Support Specialist
We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers.
Key Responsibilities
- Respond promptly to technical support inquiries via phone, email, and chat.
- Diagnose and troubleshoot software-related issues for customers.
- Guide users through step-by-step solutions in a clear and professional manner.
- Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems.
- Collaborate with Product and Engineering teams to escalate and resolve complex issues.
- Test, identify, and report bugs or product defects discovered during support interactions.
- Stay up to date with product features, updates, and new releases.
- Deliver excellent customer service to maintain customer satisfaction and retention.
Working Conditions
📌 6 working days per week
📌 Rotational shifts
📌 10-hour shift schedule
📌 Ability to work flexible hours based on business needs
If you are passionate about technology and enjoy helping customers solve technical challenges, we would love to hear from you.
Requirements
✅ Bachelor's degree in Computer Science, Information Technology, or a related field.
✅ 1–2 years of experience in Technical Support, IT Helpdesk, Application Support, or a similar role.
✅ Strong problem-solving, troubleshooting, and debugging skills.
✅ Excellent English communication skills (written and spoken); Arabic is a plus.
✅ Familiarity with ticketing and support systems (e.g., Jira, Zendesk, Freshdesk).
✅ Solid understanding of databases (SQL), server logs, networking fundamentals, and system monitoring tools.
✅ Experience troubleshooting application issues, user access problems, and performance bottlenecks.
✅ Ability to read and interpret logs, API responses, and technical error messages.
✅ Experience with CRM systems and maintaining accurate support documentation.
✅ Ability to work in a fast-paced environment and manage multiple priorities effectively.
✅ Customer-focused mindset with patience, professionalism, and strong attention to detail.
Skills
As published by workable · 8 questions · 3 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Resume
Short answers (3)
- What is Your Current Salary?
- What is Your Expected Salary?
- What is your notice period?
Pick from a list (2)
- Have you worked in rotational shifts before?
- Are you available to work 6 days per week and 10-hour rotational shifts?
Written answers (3)
- Do you have hands-on experience with a ticketing system such as Jira, Zendesk, or Freshdesk?
- Have you used SQL to investigate or troubleshoot application issues?
- Are you comfortable reading logs and analyzing API error messages?