Client Support Technician 2
Description
This position is a multi-faceted and dynamic opportunity for a hands-on technical engineer that is looking to be involved in all aspects of technology. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.
Job Responsibilities
o Deliver personalized IT infrastructure support for Dresner Group's customer base from a centralized facility using remote capabilities and leading-edge automation tools.
o Identify, troubleshoot, research, support and resolve customer IT issues.
o Escalate issues to appropriate technical personnel when necessary.
Preferred Working Experience
o Active Directory Administration including User Accounts, Permission Delegation & Settings
o Basic knowledge in setup, configuration and troubleshooting of the following:
o Firewalls, Switches and Routers.
o Anti-Virus Administration & Agent Deployment
o Group Policy Object Administration o Print Server Management
o Advanced knowledge in setup, configuration and troubleshooting of the following:
o Microsoft Office Suite o Microsoft Desktop Operating Systems
o Microsoft Server Operating Systems
o Symantec Backup Exec, eVault, Windows Backup
o TCP/IP, DNS, DHCP
o Remediation of Virus/Malware Infections
o Minimum of 7-10 years of career oriented working experience
o Relative working experience with managed service providers or similar organization.
o Demonstrated leadership abilities and achievement orientated
Required
o Bachelor's degree in information technology or equivalent working experience.
o Willingness to work evenings and weekends on occasion.
o MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP
o Certifications may be supplemented with equivalent working experience but should be obtained during employment with DG
All your information will be kept confidential according to EEO guidelines.