Client Support Technician 2

Dresner Group provides IT support, solutions, and the occasional miracles to small/medium sized businesses. Are you interested in creating these occasional miracles? If so, we’re looking for a Full-Time Client Support Technician 2 to join our growing team. You will primarily work from our [awesome] Columbia, MD office, while occasionally going onsite to our [awesome] clients.

This job may be for you if:

1) You enjoy Nerf gun battles

2) You enjoy company supplied lunches every other week (Sushi Sono is an added bonus)

3) You thrive in a team environment and love learning new skills from our super talented staff (you can even witness the occasional miracle!)

4) You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get frustrated easily. If you don’t know the answer, you’ll dig until you find it.

5) You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.

6) You think fast. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.

7) You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone

8) You understand what a Managed Service Provider (MSP) is and how we function

9) You understand IT and have experience working with Active Directory, Firewalls, Switches, Anti-Virus Software & Remediation, Print Servers, Microsoft Server & Operating Systems, TCP/IP, DNS, and DHCP

Your Responsibilities:

o Provide IT support & the occasional miracle to our clients

o Utilize the latest and greatest tools that IT has to offer while resolving issues

o Interact with our clients in a professional and friendly manner. It’s important to remember that not everyone knows IT and will easily understand terms like TCP/IP, Group Policy Object Administration, snap shots, etc.

We do Require this:

o Hands on working experience in IT

o Bachelor's degree in information technology or equivalent working experience.

o Flexibility on the occasions when non-business hours work is needed

o Industry certifications or a strong desire to obtain them. We’re believers that continuing education makes our team better than the rest. We’re talking about: MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP

All your information will be kept confidential according to EEO guidelines.

View more positions at: www.dresnergroup.com