Clinical Manager, Supportive Housing Services

TITLE: Clinical Manager, Supportive Housing Services

REPORTS TO: Director of Social Work and Community Services

DEPARTMENT: Tenant and Community Services

STATUS: Regular, Full-Time

FLSA STATUS: Exempt

WAGE RANGE: $130,000 - $145,000/year

GRANT FUNDED: Yes

UNION POSITION: No

LOCATION: Ambassador Hotel, 55 Mason Street, San Francisco

SCHEDULE: Hybrid 4 days onsite, 1 day remote; On-call Weekends and Holidays

POSITION SUMMARY

TNDC’s Clinical Manager, Supportive Housing Services provides leadership, and support and clinical expertise to TNDC’s Social Work Unit to improve the wellbeing and health of vulnerable tenants across our portfolio of family, senior, and single adult properties across San Francisco. The Clinical Manager, Supportive Housing Services will guide TNDC to improve prevention and early intervention of behavioral health crises, expand access to substance abuse and mental health treatment, and strengthen our front-line social work staff capacity to provide high-quality supportive services that meet the needs of our most vulnerable tenants. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

ESSENTIAL DUTIES

Clinical Leadership & Team Support

• Provide clinical leadership, consultation, and guidance to social work teams supporting formerly homeless adults, families, and seniors across TNDC’s supportive housing communities
• Coach and mentor front-line staff on crisis intervention, behavioral health stabilization, case consultation, and best practices
• Lead complex case conferences and critical incident reviews to improve outcomes and strengthen service delivery
• Support staff development through ongoing clinical training, mentorship, and professional guidance

Program & Systems Improvement

• Help improve systems, policies, and workflows related to behavioral health support, early intervention, and crisis prevention
• Strengthen intake, assessment, referral, and documentation practices across programs
• Identify gaps in behavioral health access and build stronger pathways to community-based services and treatment providers
• Partner with TNDC leadership on initiatives tied to Medi-Cal/CalAIM partnerships and supportive services expansion

Cross-Functional Collaboration

• Work closely with supportive housing teams, community providers, and leadership to create more coordinated, tenant-centered care
• Help shape organizational strategies that improve housing retention, resident wellbeing, and long-term stability
• Contribute to the growth and development of TNDC’s Social Work Internship Program

What Makes This Role Unique

• Opportunity to influence behavioral health systems at an organizational level
• High-impact leadership role without requiring heavy direct caseload management
• Collaborative, mission-driven culture focused on housing stability and community wellness
• Ability to create meaningful change for vulnerable populations across San Francisco
• Blend of clinical strategy, mentorship, training, and program development
• Work with highly dedicated social work and supportive housing teams