Closing Store Manager

General Information:

Job Title: Closing Store Manager

Major Department: Management

Minor Department: Management

Reports to: General Manager

DOL Classification: Non-Exempt

Position Summary:

The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and securing the facility at closing. This role requires strong leadership, problem-solving skills, and the ability to manage multiple priorities in a fast-paced retail environment. As a PFM team member can exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

Essential Functions and Duties:

• Supervise and lead evening store associates across all departments.
• Ensure exceptional customer service and promptly resolve customer concerns.
• Maintain proper product merchandising, stocking, facing, and cleanliness throughout the store.
• Manage employee performance, provide coaching, and ensure adherence to company policies.
• Coordinate and delegate tasks to ensure store readiness for the next business day.
• Monitor inventory levels and communicate replenishment needs.
• Oversee cash handling procedures, register reconciliation, and end-of-day financial reporting.
• Conduct store closing procedures, including security checks, alarm activation, and facility lock-up.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Respond to operational issues and make decisions to maintain efficient store operations.
• Assist with scheduling and labor management as directed by store leadership.
• Ensure the store closing procedures are accomplished (Review Action Card Closing Manager checklist so you are familiar with all the duties and tasks that should be completed prior to closing)

Job Skills:

• Leadership and team development
• Customer service excellence
• Problem-solving and decision-making
• Time management and organization
• Cash management
• Attention to detail
• Conflict resolution

Education, Certifications, and Qualifications:

• College degree preferred, or an equivalent of experience in a retail store operations environment.
• Minimum of 2+ years of experience in retail grocery operations or a similar role
• Valid Food Handler Certification

Other Knowledge, Skills, and Abilities:

• Thorough and clear documentation skills.
• Proficiency with technology, including systems (LOC, Apps) and Microsoft Office (Outlook, Word, Excel, and SharePoint).
• An effective communication style along with strong interpersonal skills.
• Excellent fluency with the English language; command of the Spanish language a plus.
• Detail orientation, multi-tasking ability, and solid organizational/project management skills.

Physical Demands and Work Environment:

Physical demands include, but are not limited to:

• Frequent hand use, single grasping, squeezing, fine manipulation, pushing and pulling, twisting wrist, bending and hand to eye coordination.
• Standing in one location, walking, turning, reaching, stooping/bending, squatting
• Lifting/carrying objects 5 to 40 lbs., pushing/pulling up objects 100 to 200 lbs., occasionally lifting objects over 40 lbs. and pushing/pulling up objects 100 to 500 lbs.
• Climbing ladders, stooping and crawling.
• Ability to work a flexible schedule, weekends and holidays as needed.
• Exposure to FDA approved cleaning chemicals.
• May be exposed to various temperature changes and work environments such as:
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in wet and dry conditions.
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.

In accordance with applicable disability laws, Pete’s Market works with employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.

Benefits

-Health Insurance Plan (Medical, Dental, Vision)

-401K with employer match

-Supplemental Insurance Plans (Voluntary Life Insurance, Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance)

-Paid Vacation

-Paid Lunch Break

-Direct Deposit

-Employee Lunch Program and more!

Starting hourly rates will be no less than the local minimum wage and will vary based on things like location, experience, and qualifications. All positions are eligible for Overtime, and some positions will have guaranteed Overtime available.

Hourly rate for Suburban Stores is $20-$22 ($72,800 + a year based off a 50 hour/5 day work week- All closing shifts!

Hourly rate for City of Chicago Stores is $20-22 ($72,800+ a year based off a 50 hour/5 day work week- All closing shifts!

Acknowledgement and Signatures

I understand that the above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.

Rather, they are intended only to describe the general nature of the job.

Employee Name (Printed):

Date:

Employee Signature: