Cloud Operation Manager-8-11Yrs-Mumbai

THE ROLE

Linedata provides critical financial software to well-known global banking and asset management institutions. The

Linedata Information Technology team is strengthening its global cloud operations, automation and architecture

capability.

Lead day-to-day cloud operations across the service estate, providing clear operational ownership for availability,

resilience, security, performance, cost and delivery. The role combines technical knowledge, people

management and vendor management. The manager will oversee a small internal team and coordinate with

the outsourced operations team of approximately 25 members through the vendors leadership. The role

integrates internal engineers and outsourced teams into one operating model and turns standards set by

architecture, security and governance into repeatable operational practice.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Lead 247 cloud operations across AWS and relevant Azure services, ensuring clear ownership, effective oncall coverage and disciplined operational handovers.
• Own operational performance for incident, problem, change, request, event, capacity, availability, backup,

patching, vulnerability remediation and disaster-recovery readiness.

• Manage and develop a small internal team of cloud engineers; set objectives, conduct reviews, allocate

work and build a culture of accountability and blameless learning.

• Direct the outsourced provider’s L1/L2 cloud operations and DevOps services (approximately 25 staff),

working through the vendor’s leadership and coordinating with the Service Manager to manage

performance, priorities, escalations and improvement commitments.

• Maintain service health dashboards, operational scorecards, risk registers, runbooks, support models,

asset/configuration data and technical debt backlogs.

• Act as operational incident commander or escalation lead for major incidents; ensure timely stakeholder

communication, technical coordination and corrective-action follow-through.

• Partner with Architecture, Security and Engineering to embed guardrails for identity, networking, backup,

observability, tagging, infrastructure as code, endpoint protection and policy compliance.

• Drive cloud cost optimisation and capacity management, validating savings, preventing waste and balancing

cost decisions against resilience, security and customer commitments.

• Plan and evidence operational resilience through recovery testing, failure-mode analysis and remediation of

single points of failure.

• Provide operational acceptance for new and changed services, ensuring supportability, monitoring,

documentation, ownership and recovery requirements are met before production use.

MUST-HAVE SKILLS AND EXPERIENCE

• 10+ years of total experience, with approximately 5 years in a hands-on technical role (cloud

engineering, infrastructure, DevOps or platform operations) followed by 5 or more years in people

management and/or vendor management.

• Strong experience leading cloud, infrastructure or production-operations teams in a business-critical

environment.

• Hands-on understanding of AWS operations (EC2, S3, RDS, Lambda, CloudWatch, IAM, VPC, Transit

Gateway, AWS Config, Systems Manager); relevant Azure experience is desirable.

• Evidence of managing major incidents, operational risk, change, resilience, observability and service

improvement at scale.

• Experience directing managed service providers and multidisciplinary teams across

locations and time zones.

• Working knowledge of ITSM frameworks and service management tools (e.g. ServiceNow, Jira Service

Management).

• Familiarity with infrastructure-as-code (Terraform), CI/CD pipelines, monitoring and observability

platforms (e.g. Datadog, Grafana, CloudWatch, Azure Monitor).

• Understanding of cloud security controls, patching, backup, disaster recovery and compliance

requirements.

GOOD-TO-HAVE SKILLS

• Relevant cloud certification (e.g. AWS SysOps Administrator, AWS Solutions Architect, Azure Administrator,

Azure Architect).

• ITIL 4 Foundation or higher certification.
• Experience in financial services, asset management or regulated industries.
• Familiarity with FinOps principles and cloud cost management.
• Experience with container orchestration (ECS, EKS, AKS, Kubernetes).
• Knowledge of DevOps practices and automation tools (Ansible, GitHub Actions, Jenkins).

TECHNOLOGY STACK OVERVIEW

The Cloud Operations Manager should be familiar with or able to ramp quickly on the following technology areas:

• Cloud Platforms: AWS (primary), Azure (secondary).
• Infrastructure as Code: Terraform.
• CI/CD: GitHub, GitLab, Jenkins, Azure DevOps.
• Configuration Management: Ansible.
• Monitoring and Observability: Datadog, Grafana, CloudWatch, Azure Monitor.
• ITSM: ServiceNow, Jira Service Management.
• Security and Compliance: AWS Config, GuardDuty, Security Hub, Azure Policy, Defender for Cloud.
• Scripting: Python, PowerShell, Bash.

COMPETENCIES

• Operational leadership – Decisive and composed operational leadership, particularly during high-severity

incidents.

• Analytical decision-making – Ability to interpret technical, service and financial data and turn it into

prioritised action.

• People leadership – Strong people leadership, coaching, workload management and cross-team influence.
• Vendor management – Experience managing vendor relationships, holding providers accountable to SLAs and

driving improvement.

• Pragmatic risk management – Pragmatic risk judgement: able to improve control without unnecessarily

slowing delivery.

• Communication – Clear communication with engineers, suppliers, customers and senior leaders