Cloud PC Admin (Korean Bilingual)
Summary
Provides IT support for Azure VDI, Office 365, and Windows systems, troubleshooting issues and managing cloud environments for clients while coordinating with HQ.
- Manage MS Azure cloud environments in accordance with company security guidelines
- Day-to-day activities that provide support to our clients related Azure VDI, O365 and general IT issues
- Troubleshoot Windows OS base laptops, wired/wireless LAN, Cloud service and any other office IT related device.
- Configuration, maintenance, and optimization of the Office 365 suite within the organization
- Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
- Provides all level of technical supports for the customers
- Coordinate with HQ for projects
- Managing IT help desk team and evaluate performance
- Develop daily, weekly, and monthly reports on help desk team’s productivity
Minimum Qualifications:
- Related bachelor’s degree; or 3~4 years related experience and / or training; or equivalent combination of education and experience
- 3~4 years of experience in enterprise helpdesk environment or Information Technology
- Strong troubleshooting methodology is required
- Individual must possess a broad knowledge of enterprise equipment
- Knowledge in Enterprise AD environment
- Experience in Microsoft Azure VDI, Microsoft O365 suite
- Great Communication and presentation skill and must be a team player.
- The position will require traveling, weekend work and after hours work time to time to respond urgent
- issues.
- Fluent in Korean/English
Preferred Qualifications:
- Microsoft Certified Professional (MCP)
- Security+
- CCNA+
- Proficient knowledge and understanding of MS Office and other standard software.
- Proficient knowledge and understanding of MS Azure and O365
- Understanding of Active Directory and Windows System Infrastructures
*Occasional travel (less than 5%) may be required*
All your information will be kept confidential according to EEO guidelines.