Cloud Systems Administrator (L2)
Summary
L2 cloud systems administrator handling escalated cloud incidents, complex service requests, patching, CMDB/tagging compliance, vulnerability remediation, and root cause analysis. Works across Azure, AWS, or GCP using PowerShell, Python, and IaC (Terraform/ARM) within ITIL/ITSM processes.
I. PURPOSE
Provide advanced cloud operations support by resolving escalated incidents, handling complex service requests, maintaining system stability and compliance, and driving continuous improvement through automation, optimization, and effective root cause analysis.
II. DUTIES AND RESPONSIBILITIES
Maintain accurate CMDB records and ensure resource tagging compliance.
Monitor cloud resource utilization and recommend cost and performance optimizations.
Assess vulnerabilities, coordinate remediation, and track security risks.
Troubleshoot complex incidents across compute, storage, network, and backup services.
Lead root cause analysis and coordinate with L3 teams and vendors.
Execute complex service requests, changes, and automation tasks.
Develop SOPs, service catalog items, and knowledge base documentation.
Implement changes, patches, and configuration updates in accordance with ITIL processes.
Participate in CAB discussions and maintain operational reports and compliance standards.
Collaborate with cross-functional teams to improve cloud reliability and operational efficiency.
III. QUALIFICATIONS
A. Education
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
B. Experience and Training
3–5 years of experience in cloud operations or infrastructure management.
Knowledge of Azure, AWS, or GCP services.
Experience with ITSM platforms, ITIL processes, troubleshooting, and log analysis.
Proficiency in PowerShell, Python, and Infrastructure as Code tools such as Terraform or ARM.
Understanding of cloud governance, resource tagging, and optimization.
C. Competencies
Strong troubleshooting, analytical, and root cause analysis skills.
Ability to automate tasks and optimize cloud resources.
Effective communication, documentation, and collaboration skills.
D. Preferred Qualifications
Azure Administrator Associate (AZ-104), Azure Solutions Architect Associate, or equivalent cloud certifications.
Familiarity with CIS Benchmarks, IM8, cost optimization, and capacity planning.
IV. WORKING CONDITIONS
May require work beyond regular hours, including weekends and holidays, to meet project deadlines and address urgent client issues.