CloudOps and DevOps Engineer

Required skills and experience Cloud Platforms . Hands-on experience in cloud operations across AWS, Microsoft Azure and Google Cloud Platforms. . Good understanding of common cloud services such as compute/VM/EC2, VPC/VNet/networking, IAM/RBAC, storage, monitoring/logging, managed databases and backup services. Monitoring & Observability . Experience using monitoring and logging tools such as AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring/Logging, Elastic/Kibana and, where applicable, Prometheus/Grafana. . Ability to review alerts, dashboards and logs for operational troubleshooting. . Experience in alert handling, incident escalation and dashboard-based health checks. DevOps & Automation . Working knowledge of GitLab, CI/CD pipelines, shell scripting or Python scripting. . Familiarity with Infrastructure-as-Code concepts such as Terraform or CloudFormation. . Good understanding of container platforms such as Kubernetes and Docker. . Ability to understand existing automation, scripts and pipelines and provide SOP-based support. . Experience in managing the CI/CD pipelines using tools like GitLab CI, or Azure DevOps. Good understanding of Application and Code scanning tools like FOD, SonarQube, Nexus-IQ. ITSM & ITIL . Strong understanding of ITIL processes including Incident Management, Service Request Fulfilment, Change Management, Problem Management and Knowledge Management. . Experience using ITSM tools such as Jira/JSM and ServiceNow. . Ability to maintain proper ticket updates, escalation notes and closure documentation. Security Operations . Understanding of RBAC, least-privilege access, MFA/2FA support, security patch coordination, SIEM alert handling, log collection and vulnerability/advisory coordination. . Familiarity with CyberArk, Commvault or similar enterprise security/backup tools is preferred. Qualifications:- . Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. . Proven experience of 3+ years in cloud operations, Cloud Ops, DevOps or platform operations. . Experience supporting production cloud environments. . Good communication and coordination skills to work with L1, L2, Engineering, Product Ops and customer stakeholders. . Ability to work with SOPs, runbooks, operational workflows and escalation matrices. . Ability to support business-hours operations and participate in 24x7 high-severity incident support as required. Preferred Certifications:- . AWS Certified Sys Ops Administrator / Solutions Architect (Minimum) . ITIL Foundation Good to have the certifications below . Microsoft Azure Administrator /Azure Solutions Architect . Google Associate Cloud Engineer/ Professional Cloud Engineer . Kubernetes certification such as CKA / CKAD . Hashi Corp Terraform Associate Tools & Technologies:- . Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform . Monitoring & Observability: AWS CloudWatch, Azure Monitor, GCP Monitoring / Logging, Elastic / Kibana, and where applicable Prometheus / Grafana . ITSM Tools: Jira / Jira Service Management, ServiceNow and Confluence . CI/CD & Dev SecOps: GitLab CI/CD pipelines, Kubernetes, Docker . IaC: Terraform / CloudFormation . Automation & scripting: Python, Bash, PowerShell or equivalent . Others: CyberArk, Commvault, Standard Build Image / SBI, GCC Dev Forum, PIM, BaaS+, SCA or similar common services