Club Manager

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.

Member service oversight making sure all team members are providing a great customer service experience at all times.

• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.

• Provide support for team members and club members.

• Create and maintain a positive image for the club.

• Coaching and counseling performance to help achieve company standards.

• Ensure prompt opening/closing of gym.

• Ensure staff are aware and trained on all current marketing promotions.

• Finish manager portion of onboarding, in Paycom, for all new hires.

• Ensure the club is open and staffed during all hours of business.

• Ensuring self and team members are implementing and adhering to all company policies and procedures.

• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.