Co-Manager

Job Function

To assist the Store Manager in general management duties and to share responsibility for the store’s operation and performance. To coordinate and direct the overall operations of the store in the absence of the Store Manager.

Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to, the following:

A. General

1. Observe and enforce all store rules and company policies;
2. Observe and enforce all local, state and federal laws and regulations;
3. Maintain a neat, well-groomed personal appearance at all times to set an example for others to follow; enforce company dress and grooming standards;
4. Actively support the store manager in the fulfillment of his/her responsibilities in planning, organizing, directing and controlling store activities and operations;
5. Familiarity with and the ability to perform all functions of the Store Manager’s position;
6. Customer Relations:
   1. Greet customers and be alert and observant at all times
   2. Ensure that all staff members provide customers with prompt and courteous service and assistance
   3. Handle customer complaints;
7. Contribute to profitable operation of the store;
8. Perform all duties of the Store Manager in his/her absence;
9. Perform other duties and assignments as directed.

B. Bookkeeping

1. Share responsibility for all cash accountability and accuracy of store bookkeeping;
2. Responsible for employee schedule and controlling labor costs to ensure that they are within budget relative to projected sales and operating results;
3. Responsible for ensuring that all employees comply with:
   1. Company cash handling policies
   2. Company check-handling policies, procedures and limits;
4. Ensure that accurate records are maintained in tracking markups and markdowns, in-store use of merchandise, voids, refunds and bad merchandise/spoilage write-offs according to company policies and procedures;
5. Ensure that all invoice documents are recorded accurately on the applicable receiving log in each department, that all signed invoices are stored in the respective designated secured areas according to company policy;

C. Merchandising

1. Ensure that product rotation procedures are rigidly observed and that merchandise and merchandising is of optimum freshness and quality to achieve maximum sales and profits;
2. Ensure that store personnel keep refrigerated coolers and shelves fully stocked and faced at all times according to tag allocation and department standards;
3. Ensure that all merchandise is properly priced and price changes implemented in a timely manner in accordance with the store’s Master Pricing Guide and regular shelf price audits;
4. Evaluate pricing competitiveness regularly on all key items through comparisons with current Key Price Books and by making periodic competitive shopping field trips;
5. Ensure that all ad merchandise is properly priced, displayed and signed and that the prices of items in the previous week’s ad or promotion have been restored to normal;
6. Ensure that all displays are built for maximum sales and profits, are neat and colorful, include tie-in merchandise when applicable, and are properly signed;
7. Assist in controlling inventory levels to minimize over-stocks and understocks to maximize sales, inventory turns and return-on-investment within established guidelines for the store;
8. Implement timely discount, price change, and signing programs;

D. Maintenance and Safety

1. Assist in maintaining the building and equipment in maximum operational condition;
2. Implement the highest standards in a housekeeping program that ensures a clean store that is appealing to the eye and to the store’s customers;
3. Ensure that all checkout, sales and storage areas are kept clean, clear and in good order;
4. Ensure that applicable staff members perform sweeps of designated floor areas in accordance with store policy and that all personnel understand procedures and respond promptly to emergencies including potential safety hazards such as spills and broken glass or plastic containers that contain liquid products;
5. Ensure that staff members check refrigeration equipment for proper performance at regular intervals during business hours;
6. Assist in maintaining an effective fire and safety program within the store in accordance with the Company Operations Manual;
7. Participate in the store’s Safety Committee and ensure that all personnel are safety-conscious and adhere to the safe method of performing their duties.

E. Security

1. Adhere to company policy pertaining to excessive levels of cash in registers and monitor checkers to ensure that they request timely cash pickups in accordance with such policy;
2. Enforce company policy pertaining to check acceptance procedures and ID requirements;
3. Ensure that receiving area policies and procedures are complied with to provide effective protection of company assets at all times;
4. Ensure that all signed invoices are stored in a designated secured area according to company policy;
5. Maintain effective security standards and procedures for all areas within the store;
6. Keep store manager and key staff members informed of whereabouts at all times.

F. Personnel

1. Ensure maximum utilization of store personnel through effective management of:
   1. Work schedules
   2. Personal grooming and appearance factors
   3. Training and development
   4. Employee relations
2. Ensure that duties are assigned and delegated effectively to achieve maximum performance from personnel resources;
3. Mediate disputes and solve problems between employees or between employees and their supervisors;
4. Maintain high standards of employee morale and promote an atmosphere of cooperation;