Coffee Service Technician

To work with Dispatchers and Service Managers - to inspect, repair and perform periodic preventive maintenance on Espresso, Brewing, Grinding and Water Filtration systems. Maintain customer relationships in assigned territory through on-time service, professional representation, timely communication, descriptive and accurate paperwork and completing the service provided correctly the first time - every time.

ABOUT THE ROLE

• Insure the completion of all work in the assigned territory according to customer and company requirements

• Insure strong customer loyalty through professional and reliable service.

• Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.

• Complete preventive maintenance tasks as established by the manufactures

• Perform consistent, quality service throughout the assigned territory.

• Meet Service Level Agreement (SLA) requirements required by customers

• Communicate clear and accurate information documenting the service provided and the results

• Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently

• Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices

• Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service

• Wear only approved National Accounts uniforms at ALL TIMES while on the job.

• Adhere to all safety rules – be safe on and off the job site. Be cautious and careful when driving.

•Immediately report any safety violations to a Dispatcher or Service Manager.

•Never do ANYTHING that puts your safety, or the safety of others, in jeopardy.

• Any other duties that National Accounts may assign to you from time to time.

Minimum 2 years of service experience in a similar or related field

• Ability to work on commercial espresso, coffee brewing, coffee grinding and water systems

• Must like coffee. Tasting is the final process in all repairs.

• Must be eligible to work in the US or Canada as applicable

• Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.

• Must be able to lift 50 lbs. without assistance.

• Good penmanship.

• Good organizational skills.

• Able to communicate clearly verbally and in writing.

All your information will be kept confidential according to EEO guidelines.