Collection Manager
The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.
Zwicker is presently seeking a Collection Manager to join our team in Tampa, FL. We are seeking a candidate with exemplary leadership, communication, organizational, and litigation skills to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail-oriented, and driven to perform.
The base salary range for this position is $65,000 per year, plus applicable bonus.
Responsibilities include
- Supervise the designated collection team: Train, assign schedules, manage time-off requests, monitor performance, and ensure that team and individual goals are met.
- Create procedures to ensure goals are met; this goal may be set by the client or Senior management.
- Comply with policies and procedures of Zwicker & Associates, P.C.
- Comply with FDCPA
- Comply with state consumer protection laws
- Provide regular updates on collection metrics, trends, and team performance.
- Responsible for tracking all payments and notifying financial operations upon identifying any posting issues.
- Other duties as assigned.