Collections Manager

<div><br></div><div>•Timely communication on targets across portfolio parameters of resolution, rollback &amp; normalization to Agency proprietor &amp; agency manager</div><div>•Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved</div><div>•Timely submission of used receipts &amp; ensuring payment application within the approved TAT.&nbsp;&nbsp;</div><div>•Receipt reconciliation to be done within the approved cut off date&nbsp;</div><div>•Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate&nbsp;</div><div>•Field follow up to be updated in DCR &amp; trails to be sent to Central Team for updation in V+ for all cases referred/ allocated</div><div>•Communication on pickups for accounts where pickups have been generated&nbsp;</div><div>•Ensure vendor payouts are timely raised &amp; commission is subsequently paid to vendors</div><div>•Agency to operate within the regulatory framework with 100% compliance of regulatory norms</div><div>•Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.&nbsp;</div><div>•Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.</div><div>•Identify &amp; recommend cases where Legal recourses need to be sought &amp; ensure legal coverage of all accounts allocated as appropriate</div><div><br></div>