Collections Strategy Manager

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Collections Strategy Manager is responsible for supporting Collections strategy through datadriven analysis, process improvement, and cross-functional initiative execution. This role leads defined workstreams in partnership with internal stakeholders, including IT, Compliance, and third-party vendors, to evaluate business processes, identify operational improvement opportunities, support testing strategies, and translate findings into actionable recommendations. This role also supports structured problem-solving and operational performance improvement efforts that help strengthen individual, team, and departmental outcomes.

HOW YOU WILL MAKE AN IMPACT

• Lead defined Collections strategy workstreams and support department-level initiatives from planning

  through implementation, including project coordination, scheduling, tracking, reporting, user acceptance testing, business validation, and post-implementation review. Partner closely with IT, Compliance, and third-party vendors to support effective execution and business alignment.

• Analyze Collections processes, procedures, and systems to identify operational improvement

  opportunities. Develop data-driven recommendations and support implementation of strategies that improve process effectiveness, operational efficiency, and overall performance.

• Support Collections strategy testing by developing, designing, and implementing A/B tests to evaluate operational activities, measure outcomes, and inform data-driven business decisions.

• Support operational coaching and structured problem-solving efforts by partnering with leaders and stakeholders to identify performance gaps, co-create solutions, and improve individual, team, and departmental outcomes.