Commercial Operations Specialist

Role purpose: (Why this role exists):

The Commercial Operations Specialist is responsible for ensuring the accuracy, completeness, and compliance of client documentation and Know Your Customer (KYC) information prior to submission to the Risk Department. This role acts as a critical quality-control function, reviewing client details, validating supporting documents, and confirming that all required checks are properly completed. By maintaining high standards of due diligence and data integrity, the Commercial Operations Specialist helps streamline risk assessments, reduce processing delays, and support informed decision-making across the business.

Success definition (What great looks like):

In the first 1–3 months, success means:

• Develop a strong understanding of FlapKap’s products, client onboarding process, and KYC/documentation requirements.
• Independently review client documents and KYC files, ensuring accuracy, completeness, and compliance before submission to the Risk Department.
• Effectively identify, flag, and resolve missing or incorrect information through clear coordination with commercial and internal stakeholders.

In the first 12 months, success means:

• Consistently deliver high-quality, first-time-right client files that require minimal clarification or rework from the Risk team.
• Act as a reliable subject-matter resource for documentation and KYC quality within commercial operations.
• Proactively identify process gaps or recurring issues and contribute to improvements that enhance onboarding efficiency and compliance.

Core responsibilities:

• Review and verify client documentation, including bank statements, Memorandum of Association (MOA), trade licenses, and other financial or legal documents.
• Ensure all submitted files are accurate, complete, and compliant with internal policies and regulatory requirements.
• Perform thorough KYC checks in line with company standards and compliance guidelines.
• Maintain, update, and manage client records using CRM systems and internal operational tools.
• Coordinate closely with internal stakeholders, including Sales, Operations, Credit, Risk, and Finance teams, to ensure a smooth and efficient workflow.
• Identify missing, incomplete, or inconsistent information and follow up promptly with relevant parties to resolve issues.
• Support the client onboarding and funding processes by ensuring documentation meets required standards prior to approval.
• Upon completion of verification, hand over validated documentation to the Finance Operations (FinOps) team to finalize processing.
• Prepare and generate client contracts following offer approval by the Credit team.
• Initiate the e-signature process by issuing contracts through DocuSign and tracking completion.
• Verify checks received from clients to ensure correctness and alignment with approved terms.
• Contribute to the continuous improvement of documentation review and verification processes to enhance efficiency and accuracy.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 1–3 years of experience in commercial operations, client onboarding, documentation review, KYC, compliance, or a similar operational role (experience in financial services, fintech, or lending is a plus).
• Strong understanding of KYC, due diligence, and documentation verification processes.
• High attention to detail with the ability to identify inconsistencies or missing information in financial and legal documents.
• Familiarity with CRM systems and internal workflow tools; experience with document management platforms is preferred.
• Strong organizational and time-management skills, with the ability to manage multiple files simultaneously and meet deadlines.
• Excellent communication skills, with the ability to coordinate effectively with internal teams and follow up with stakeholders when required.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook); experience with e-signature platforms such as DocuSign is an advantage.

Benefits

• Competitive salaries
• Hybrid working environment
• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• A culture that promotes work-life balance and wellbeing
• A culture of learning and innovation