Commercial Project Analyst

Position Summary

The Commercial Projects Analyst plays a key role in executing the regional Freight Forwarding commercial strategy by coordinating the end-to-end implementation of new and existing strategic customers across the Americas region.

This role is responsible for managing customer onboarding projects from award through operational stabilization while ensuring alignment with regional and global implementation standards. The position works closely with Commercial, Operations, Customer Service, Procurement, Product, IT, Finance, and other functional teams to deliver a seamless customer experience. Beyond project execution, this role contributes to the continuous improvement of regional implementation methodologies, tools, governance, reporting, and best practices.

Key Responsibilities

• Coordinate and manage assigned customer implementation projects from award through successful go-live and operational stabilization.

• Manage multiple implementation projects simultaneously while maintaining quality, timeline, scope, and customer satisfaction.

• Develop and maintain project plans, kickoff presentations, stakeholder maps, risk registers, communication plans, action trackers, and go-live checklists.

• Coordinate cross-functional teams including Sales, Operations, Customer Service, Procurement, Product, Pricing, Finance, IT, Customs Brokerage, and external customers.

• Ensure implementation milestones, deliverables, dependencies, and risks are properly tracked and communicated.

• Support implementation governance through regular project meetings, executive updates, and customer status reports.

• Identify implementation risks and support the development of mitigation plans.

• Ensure successful transition of customers into steady-state operations after go-live.

Qualifications, Experience & Skills

Required Experience

• 2–3 years of experience in Freight Forwarding (Ocean, Air, Road).

• Experience supporting or coordinating customer onboarding, customer implementations, operational transitions, commercial projects, or project management initiatives within Freight Forwarding or Supply Chain.

• Operational knowledge of Freight Forwarding processes and customer lifecycle management.

• Experience managing multiple implementation projects simultaneously.

• Experience working with medium and large strategic customers.

• Experience collaborating with cross-functional teams across Sales, Operations, Customer Service, Product, IT, and other business functions.

• Experience supporting regional or multi-country projects is highly preferred. Candidates should demonstrate the ability to collaborate effectively across different countries, cultures, and business environments within Latin America, North America, or other international regions.

Technical Skills

• Strong Project Management capabilities.

• Excellent stakeholder management skills with the ability to influence without direct authority.

• Strong analytical and problem-solving abilities.

• Experience developing project documentation and implementation governance.

• Soft Skills

• Highly organized with exceptional attention to detail.

• Strong customer orientation.

• Excellent communication and presentation skills.

• Able to prioritize multiple competing initiatives.

• Continuous improvement mindset.

• Proactive and solutions-oriented.

• Education & Certifications

• Bachelor's Degree in Supply Chain, Logistics, Business Administration, Engineering, International Business, or related field.

• PMP, CAPM, Agile, Scrum, or equivalent Project Management certification is considered an advantage.

Languages

• Advanced English (C1 or higher) is mandatory. This role requires participating in meetings and presentations with regional and global stakeholders on a daily basis.
• Portuguese (native or fluent).
• Spanish is highly desirable.

Success Profile

The ideal candidate:

• Demonstrates a strong balance between operational knowledge and project management discipline.

• Is eager to learn and continuously improve implementation processes and best practices.

• Understands both customer expectations and operational realities.

• Thrives in multicultural and regional environments.

• Is comfortable working independently while collaborating effectively with cross-functional teams.

• Builds trust across multiple functions and countries.

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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