Commercial Sales Coordinator-CSCORD

Stanley Steemer is the industry leader in clean! Be part of an organization that develops their employees from within. We are hiring a qualified Office Administrator / Customer Service Rep who is driven and motivated to expand their career with our organization.

The Office Administrator / Customer Service Rep will be onsite at our Crystal, MN branch and will respond to customer inquiries, presenting company, service, and product information. Schedule estimate appointments for Commercial, Air Duct, and Hardwood, representatives. Schedule services for new, repeat, and maintenance contract commercial customers, entering service details, billing information, and contact names.

Responsibilities:

• Respond to inbound commercial customer calls and web inquiries, as well as questions from our contact center agents, presenting company, services, and product information.
• Enter completed estimate information and send formal proposals to customer.
• Coordinate estimate tracker and TEAMS calendar with Commercial Sales Rep/BM/GM to ensure scheduling and availability
• Inform and recommend to customer additional services as the customer may desire, including but not limited to carpet/upholstery, tile and grout cleaning, air duct cleaning, hardwood cleaning, and water restoration
• Strong knowledge of open A/Rs and assist Accounting team with collections when needed.
• Send quality assurance follow ups to ensure customer satisfaction. Resolve commercial customer service complaints or problems, scheduling courtesy calls or forward complaint information to Commercial Sales Representative or Branch Manager as appropriate
• Support Branch Manager, Commercial Sales Representative, & Air Duct Manager with CRM customer reporting based on need and goals. Manage CRM activities as assigned
• Assure organized records retention, including invoices, applications for credit, and tax exemption records
• Participate in weekly Branch Commercial recap meetings
• Communicate and cooperate with Commercial Sales Representative, management, branch staff and International personnel in regard to operational needs and services
• Perform other and/or additional duties assigned by management