Communication Focal Point Technician with Security Clearance

This position is responsible for answering calls, reviewing incidents in the ticketing system, and determining where a ticket should be routed. Provides customers and enterprise teams with rapid and accurate data, answers, and information. Performs project and task management duties such as reviewing, disseminating, following up on, and documenting enterprise orders, requests, or requirements. Requires an IT background in assisting customers and technicians with understanding technical requirem…