The System Technician serves as the single point of contact for collecting, controlling, disseminating, documenting, and resolving all user IT questions, issues and problems within the JWICS environment. Additionally, the position performs on-site Computer Systems Technician (CST) function to perform problem analysis and resolution, as well as periodic maintenance. Develops and updates, as directed by ISSM, procedures for the analysis and resolution of IT support requests, including developing …