Community and Support Intern

Description

Tamatem’s Community & Support Internship

As a Community and Support Intern at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.

You will:

• Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism.
• Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games.
• Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions.
• Provide logical advice to users on the best ways to maximize their gaming experience.
• Monitor in-game chat and ensure a positive and respectful user environment.
• Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction.
• Maintain open and interactive communication with users, demonstrating a commitment to their needs.
• Continuously strive to enhance the overall user experience through your interactions and feedback.
• Maintain up-to-date user databases through effective internal and external communications.
• Collect and analyze user information to contribute to team efforts and report on product or service performance.
• Play our games regularly to stay informed and provide relevant support.

You have:

• Bachelor's degree in sales, customer service, or a related field.
• 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry.

Skills and experience you will bring to us:

• Excellent time management skills.
• Ability to adapt and respond effectively to various user personalities.
• Patience and empathy in dealing with user inquiries and concerns.
• Strong teamwork and multitasking abilities.
• Ability to perform under pressure and resolve complex user issues.
• Strong problem-solving skills and a commitment to exceptional user support.
• A strong work ethic, a team-oriented attitude, and flexibility.
• Deep knowledge of our products and services, demonstrating expertise in gaming.
• A passion for gaming and a genuine interest in ensuring users have a positive experience.