Community Manager - Assassin's Creed

#### Company description Ubisoft is a global leader in video games, with teams spread across the four corners of the world who create original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown! #### Job description The Community Manager is primarily responsible for supporting the community strategic plan developed by the community developer of their brand. Their responsibilities include communicating with players through social media, creating dynamic community content aimed at engaging and informing, and gathering player feedback to pass on to the community developer and cross-functional partners in order to support game improvements. Community managers must have a thorough knowledge of current gaming genres and platforms, including mastery of live service game practices. **WHAT YOU WILL DO** - Collaborate on defining and implementing the community strategic plan, under the direction of the community development lead for your specific brand(s). - Create player resources and captivating digital content, such as guides, short videos, graphics and educational content, that leverage community trends and highlight key initiatives. - Collaborate with internal production teams to produce the elements needed to realize content. - Write, review and proofread public-facing communications to ensure clarity and consistency with the brand tone and its key objectives. - Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement on shared social media channels. Monitor and moderate player conversations on these and other channels. - Build the Ubisoft identity and develop an active, engaged relationship with players in the fan community. Contribute to programs identifying key influencers and leveraging these community members to promote the brand and/or game to the community. - Gauge the pulse of the community, understand its concerns, and communicate community status to internal cross-functional partners. - Write reports on community concerns, trends and discussion threads, and share and contextualize engagement metrics. - Design and manage contests and other events, and facilitate prize distribution as needed. - Collaborate with the portfolio social media manager to analyze content performance and apply lessons learned to future content campaigns, with the goal of maximizing reach, impressions and interactions. #### Qualifications **WHAT YOU WILL BRING TO THE TEAM** - Experience in a community management or customer service role. - Prior experience in user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools. - Solid understanding of social media services, mechanisms and trends, particularly Instagram, Twitter/X, TikTok and Discord. - Creative and knowledgeable gamer profile, comfortable with online communities and social media. - Excellent communication skills required. - Ability to thrive in a highly dynamic environment within a globally distributed team. - Fluency in French required.