Community Support Specialist
Posted Updated
Community Group Inc., an Associa company, is hiring a Community Support Specialist to provide administrative support to homeowners, Community Manager, and internal staff. This role will sit at the corporate office in Glen Allen.
Daily responsibilities:
- Onsite role working Monday - Friday, 8am-5pm.
- Back office, managing phones and emails.
- Research and respond to inquiries in-person, by phone, and email.
- Activate and issue pool passes, parking passes, and key FOBS.
- Receive, sort, log, and distribute mail and packages.
- Data enter and update information in the database; record and track documents and information.
- Issues violation letters to homeowners and follow-up to ensure corrected.
- Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners with monthly payments, researching accounts and delinquencies.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
- Assist with other projects as assigned.
Hourly pay rate: $17-$18.