Community Support Worker (Career Grade) - OT Focus

Organisation: Leicestershire County Council

Work Location: County Hall - Glenfield

Working Hours: 37 Hours Per Week

Contract Type: Permanent

Salary: £28,605 - £34,359 per annum (pro rata for part-time, pay award pending)

Closing Date: Sunday 20th September 2026

Are you looking for a rewarding career where you can make a difference to the lives of adults and children in Leicestershire? Do you have a passion for providing short term targeted support for adults and children who refer into our OT service? We are developing a new team to triage new referrals and carry out see and solve visits to address short term urgent needs.

About the Role

As a Community Support Worker with OT focus in our new OT Intake and Response Team, you will work alongside Occupational Therapists and an Occupational Therapy Team Manager to triage new referrals, gathering necessary information, carrying out see and solve visits and managing short term risk. We are looking for dedicated, enthusiastic and self-motivated individuals who have a passion for promoting independence and reducing risk.

Our new Intake and Response team, will be responsible for triaging new referrals into the OT Service and will therefore be predominantly office based but will also involve managing short term risk by providing a see and solve function to address non-complex moving and handling issues and transfer difficulties, minor adaptation referrals and equipment provision, signposting to appropriate agencies and progressing cases to the appropriate OT teams for longer term work. We aim to achieve the best outcomes for people across Leicestershire, taking a strengths-based approach and embracing change and new opportunities.

You will be supported by other OTs within the team and your team manager, to ensure you are working within the frames of reference for Occupational Therapy. Where necessary, you will identify and report potential safeguarding, consider mental capacity, and other high-risk situations where a person’s safety or liberty may be at risk. Your team will have an office base at County Hall but there will be the requirement to carry out some see and solve visits.
We are passionate about developing your career in social care.

As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.

As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.

As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.

Please click here to see the CSW career progression plan.

A DBS enhanced check for a regulated activity is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

You will require a valid full driving licence or access to a vehicle for this position.

About You

To apply for the CSW post, you must:

• Relevant health/social care qualifications a full Level 2 or 3 qualification in adult social care, for example NCFE CACHE Level 2 Diploma in Care, or equivalent. Hold a Level 2 in Maths and English
• Have relevant experience of working with adults and/or children in a social care setting (and a good understanding of Occupational Therapy within social care) and of working with other agencies within a fieldwork environment.
• Understand the need to undertake holistic assessments that identify potential areas of need and risk and ability to identify the issues/needs that adults/children and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• Be able to manage a caseload and work to clear objectives, utilising good time management and prioritisation.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Name: Lauren Taylor – Team Manager

Email: Lauren.Taylor@leics.gov.uk

Tel: 0116 305 8869

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: .

By applying for this post, you agree to our Terms and Conditions.