Community Supports Coordinator
Summary
Coordinates caregiver hiring, member admissions, and compliance for a home-care provider, using Salesforce and customer-service skills to ensure smooth onboarding and ongoing support.
Who We Are
Build a Career That Changes Lives—Including Your Own.
24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Community Supports Coordinator manages the end-to-end onboarding experience for members and caregivers within the Community Supports Division. This role coordinates caregiver hiring, member admissions, compliance, and ongoing communication while partnering with Community Engagement, CS Support, Case Managers, and external health plan partners to ensure a seamless, high-quality service experience from referral through admission.
Primary Responsibilities
- Coordinate the Agency with Choice (AWC) onboarding process by managing caregiver hiring, member admissions, documentation, compliance requirements, and service readiness from referral through admission.
- Serve as the primary point of contact for members and caregivers by providing onboarding guidance, responding to inquiries, conducting follow-ups, and delivering exceptional customer service across phone, email, chat, and messaging channels.
- Maintain accurate caregiver and member records within Salesforce and other systems, monitor onboarding progress, support caregiver orientation, and ensure compliance with employment and program requirements.
- Collaborate with Community Engagement, Case Managers, health plans, and internal teams to coordinate service delivery, communicate member updates, and support closed-loop referral and care integration requirements.
- Support operational reporting, maintain electronic records, uphold HIPAA and company policies, and complete additional administrative projects and team support activities as assigned.
This is a hybrid position, coming into the El Segundo office 1x per month.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience.
- Spanish bilingual skills preferred.
- Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred.
- Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment.
Skills
- Customer service
- Communication
- Relationship building
- Organization and time management
- Problem-solving
- Attention to detail
- Collaboration
- Adaptability
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).