Complex HR Director

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Complex Human Resources Director (CHRD) will work with each of his or her assigned hotels to drive team member recruitment, on-boarding, training and ongoing development, deliver positive team member relations and timely/accurately perform HR administration responsibilities. This person will have the ability to execute and maintain the HR functions in an organized and procedurally detailed fashion and operate in a manner that strategically aligns with Legacy Ventures’ ideology and beliefs. The CHRM will have a dual reporting relationship with the hotel General Managers and indirect reporting to Corporate Human Resources.

Essential Duties and Responsibilities: include the following. Other duties may be assigned by supervisor as needed.

Recruiting and Hiring

• Coaches and supports management through a variety of HR related focus areas: recruitment, team member on-boarding, succession planning, professional development, performance management, etc. Execute Company-required pre-employment processes including:
  • Reference checks
  • Preparing and extending job offers for property-level non-exempt positions
  • Pre-employment background / credit checks according to position requirements
  • Pre-employment drug testing
• Provides support and guidance for all phases of work force planning including new hires, temporary staffing, transfers and exits. Engages in outreach and recruitment activities
• Develops a cost-effective recruitment plan utilizing resources such as, i-enroller, LinkedIn, social media, and other resources
• Creates and supports internship programs as appropriate, including J-1 visa students and those from local colleges or universities

Training

• Conducts thorough, timely on-boarding and orientation of all team members
• Creates and maintains team member training tracking through grid/spreadsheet document that meets Company and brand standards
• Maintains all training documents in organized binders
• Champions employee learning and development by coaching, mentoring and developing people for increased responsibilities, enhanced performance and career growth

Performance Management and Development

• Coordinates and executes company performance review process
• Supports and guides property leaders through coaching/counseling and discipline process
• Optimizes organizational results and individual effectiveness with clearly outlined expectations and measures
• Leads and motivates people by modeling interpersonal effectiveness, communication, trust, advocacy and political acumen

Team Member Relations

• Develops, supports and administers an effective team member relations program to include team member grievance process, coaching and counseling process and recognition programs that support organizational results
• Demonstrates behaviors that include fairness, respect, inclusiveness, empathy, integrity and ethical conduct
• Responds to and investigates any team member complaints and conflicts thoroughly, timely, confidentially and in collaboration with the General Manager and Corporate Director of Human Resources
• Fosters a work climate and culture in which each person is accepted and has the opportunity to grow and develop
• Ensures that all training programs are executed per Company and brand standards
• Ensures there are effective team member recognition and incentive programs in place and effectively managed.
• Cooperates by adapting to team needs and is flexible in resolving challenges
• Builds collaborative relationships across the organization with stakeholders for resources, information and decisions

Financial Management

• Processes bi-weekly payroll accurately, by the established deadline and according to Company standards and legal requirements
• Assists department managers in understanding effective and efficient deployment of team according to labor standards
• Properly uses checkbook / expense management in accordance to Company practices for HR-related expenses
• Ensures that property-level wage surveys are completed on an annual basis in advance of budget timeline. Presents data effectively to Company leadership

Benefits Administration

• Oversees the enrollment, billing and auditing of the Company’s benefits plans for property-level staff. Works with plan administrators to ensure timely delivery of benefits enrollment options and information
• Responsible for communicating and maintaining benefits program information / records to ensure easy access to information for all team members, while controlling costs, through monthly auditing process
• Administers annual open enrollment and communications to property-level team regarding FAQ, deadlines, etc. with Plan Administrators and consultants
• Administers new employee enrollment and qualified events for existing employees.
• Administers and reconciles group insurance monthly billing options timely

Risk Management

• Manages timely reporting/follow-up to team member work-related injuries
• Ensures all documentation and tracking is in place as required by Legacy and OSHA
  • First report of injury
  • OSHA 300 Log
  • OSHA 300A postings

• Ensures safety practices are introduced, documented and reinforced
• Models and promotes safe behaviors at work in accordance with Company, insurance and brand safety policies, procedures and guidelines

Other Areas

• Partners with Corporate Director of Human Resources as needed

• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations
• Performs any other job-related duties as assigned