Compliance Analyst (Third-Party Management)

Corporate Affairs & Communications (CA&C) is a global function responsible for protecting and enhancing American Express’ reputation and strengthening relationships with key stakeholders through communications, public affairs, and community engagement.

Within CA&C, the Global Third-Party Lifecycle Management (TLM) Business Unit Lead team oversees the execution of the Third-Party Management program across the organization. The team partners with CA&C Third-Party Relationship Managers (TRMs), TLM Operations, Sourcing, and other enterprise teams to help ensure third-party engagements are managed in accordance with the Third-Party Management Policy (AEMP10) and applicable control, compliance, regulatory, and audit requirements.

The CA&C Global TLM team is seeking an Analyst to support the day-to-day administration and execution of the TLM program. The role will have a strong operational focus, including procurement and supplier onboarding activities, purchase requisitions, invoice research, documentation management, data validation, and support for pre- and post-contract TLM requirements. The role will also provide opportunities to take greater ownership of third-party engagements, partner with stakeholders across CA&C, and contribute to program education, reporting, and process improvements.

This role will support the CA&C Global TLM program by coordinating the administrative and operational activities required throughout the third-party lifecycle. The Analyst will report to the Manager of Third-Party Compliance and work closely with TRMs and cross-functional partners to ensure required requests, documentation, approvals, and TLM activities are completed accurately and within established timelines.

Coverage of the roles and responsibilities includes the following:

• Submit and manage SmartBuy requests, Ariba payment requisitions, Oracle requisitions, IIQ requests, and Global Supply Management (GSM)/TLM Helpdesk tickets, as applicable.
• Monitor purchase requisition approval workflows and provide purchase order information to TRMs to support timely execution and payment of third-party engagements.
• Support the setup and onboarding of new suppliers through the New Vendor Online Form and related processes.
• Research and assist with the resolution of invoice and payment-related issues in partnership with TRMs and relevant teams.
• Maintain accurate third-party records and documentation across applicable systems and repositories.
• Review reports and third-party data to identify missing, incomplete, or inconsistent information and coordinate with business teams, Sourcing, and other stakeholders to resolve discrepancies.
• Research and validate information across third-party systems and submit or manage data change requests, as required.
• Maintain the CA&C preferred third-party list and monitor contract expiration dates to support proactive lifecycle management.
• Assist TRMs with gathering and completing required documentation and preparatory activities prior to TLM risk assessments.
• Support TRMs with pre- and post-contract TLM requirements, helping ensure required documentation, assessments, and deliverables are completed accurately and within established policy timelines.
• Coordinate with TLM Operations, Sourcing, TRMs, and other cross-functional teams to research and resolve third-party onboarding and lifecycle management issues.
• Partner with CA&C teams to help ensure TLM requirements are consistently followed, and appropriate documentation is maintained for third-party engagements.
• Support the execution of the CA&C TLM program and contribute to maintaining a strong control and compliance environment in accordance with Third-Party Management requirements.
• Help raise awareness and educate TRMs and other CA&C colleagues on TLM program requirements, processes, tools, and responsibilities.
• Support reporting and process improvement initiatives designed to increase the efficiency, accuracy, and effectiveness of the CA&C TLM program.

• Strong organizational and process management skills with the ability to manage multiple requests, priorities, and deadlines simultaneously.
• Excellent attention to detail and a demonstrated ability to maintain complete and accurate records and documentation.
• Strong analytical and problem-solving skills, including the ability to research issues, identify gaps or inconsistencies, and determine appropriate next steps.
• Ability to work with large volumes of data and information using an organized, accurate, and systematic approach.
• Strong verbal and written communication skills with the ability to communicate effectively with cross-functional stakeholders.
• Demonstrated interpersonal and collaboration skills with the ability to build and maintain effective working relationships across global and matrixed teams.
• Proven ability to adapt quickly to shifting priorities, multiple demands, ambiguity, and a fast-paced environment.
• Self-motivated and proactive, with the ability to work effectively both independently and collaboratively.
• Strong follow-through and a demonstrated ability to take ownership of assigned activities through completion.
• Proficiency in Microsoft Excel and PowerPoint.
• Bachelor’s degree or equivalent experience.

Preferred qualifications:

• Experience in Third-Party Management, procurement, sourcing, operations, risk management, controls, compliance, or a related discipline preferred.
• Experience identifying or supporting business process improvements preferred.