Compliance & IT Executive

• Manage and monitor F&B outlet operations to ensure compliance with company standards, operational procedures, and budgetary guidelines.

• Conduct regular remote compliance audits and CCTV checks of outlets to ensure employees adhere to company policies, operational standards, and service procedures.

• Identify operational irregularities, non-compliance issues, and areas for improvement, and follow up with the relevant outlet managers to ensure timely corrective action.

• Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) procedures are carried out promptly and effectively.

• Monitor outlet performance, cleanliness, food hygiene, service quality, staff conduct, and compliance with operational SOPs.

• Maintain proper records of audit findings, non-compliance incidents, corrective actions, and follow-up outcomes.

• Ensure excellent internal and external customer service standards are maintained across all outlets.

• Identify customer needs, address complaints and concerns proactively, and coordinate with the relevant departments to resolve issues.

• Manage and monitor the company's call centre operations to ensure calls, enquiries, and customer complaints are handled professionally and efficiently.

• Prepare compliance reports and provide regular updates to management on outlet performance, audit findings, and outstanding issues.

• Provide day-to-day IT support for computers, printers, network connectivity, software, and other IT equipment.

• Monitor and troubleshoot IT systems, including website, POS systems, CCTV systems, delivery tablets and outlet network connectivity.

• Coordinate with external IT vendors for troubleshooting, repairs, maintenance, and system upgrades.

• Manage user accounts, access permissions, and basic IT security requirements.

• Assist in maintaining data security, system backups, and proper access controls.

• Maintain an inventory of IT equipment, software licences, and related assets.

• Support the implementation and maintenance of IT systems to improve operational efficiency across outlets and the call centre.

• Diploma or relevant qualification in IT, Business Administration, Hospitality Management, or a related field.

• Preferably 2–3 years of experience in F&B operations, compliance auditing, IT support, or a similar role.

• Experience in restaurant operations, CCTV monitoring, outlet audits, and customer service management will be an advantage.

• Basic knowledge of IT troubleshooting, POS systems, CCTV systems, and networking.

• Good understanding of operational SOPs, food hygiene standards, and compliance procedures.

• Strong analytical and problem-solving skills, with good attention to detail.

• Able to work independently, manage multiple priorities, and follow up on corrective actions.

• Good communication, coordination, and report-writing skills.

• Proficient in Microsoft Office applications.

• Responsible, proactive, and able to handle confidential information professionally.

• Competitive salary commensurate with experience.

• Opportunities to develop expertise in F&B compliance, operations, and IT systems.

• A dynamic working environment with exposure to multiple outlets and business operations.

Interested candidate, please contact HR Department at 9297 8413.

Only shortlisted candidates will be contacted. Thank you