Senior IT Executive
Benefits & Others:
Attractive Salary & Increment & Bonus
Medical/ Dental/Optical Claim
18 Days Public Holidays
14 Days Annual Leave
Employee Engagement Activities & Festival Celebrations
Free Badminton Activities
Free-flow Snacks and Beverages
Good and Positive Working Environment
Training Opportunities
Company Uniform Provided
Job Responsibilities:
Provide technical support for HQ and outlet users including hardware, software, network, printers, POS systems, and CCTV.
Troubleshoot and resolve system issues related to retail operations, POS transactions, barcode scanners, receipt printers, and payment terminals.
Monitor and maintain IT infrastructure including servers, Wi-Fi, internet connectivity, firewall, and network security.
Support ERP, inventory management, HR/payroll systems, and internal software applications.
Manage user accounts, email setup, password resets, and access permissions.
Install, configure, and maintain laptops, desktops, mobile devices, and software licenses.
Perform system backup, data recovery, and routine preventive maintenance.
Coordinate with external vendors for hardware repairs, software support, and IT procurement.
Assist in new outlet setup including IT equipment installation, network configuration, and system testing.
Maintain IT documentation, asset inventory, and issue logs.
Ensure cybersecurity compliance, antivirus updates, and data protection practices.
Requirements:
Diploma/Degree in Information Technology, Computer Science, or related field.
Minimum 1–3 years experience in IT support, preferably in retail/FMCG environment.
Knowledge in networking, POS systems, CCTV, hardware troubleshooting, and Microsoft 365.
Willing to travel to outlets when required.
Able to work independently and handle urgent troubleshooting