Compliance & IT Executive
Job Description: Systems Operations & Compliance Executive (POS, IT & Digital Assets)
Role Title: Systems Operations & Digital Compliance Executive
Department: IT, Operations & Digital Assets
Reports To: Managing Director / OperationsDirector
Location: Singapore (HQ with islandwide outlet travel as needed)
Employment Type: Full-Time
Role Purpose
This hybrid role bridges front-line restaurant operations,technical IT infrastructure, digital compliance, and web management. The incumbent ensures 100%technical uptime across physical outlets (POS, LAN, kitchen systems), protects brandstandards and regulatory integrity (PDPA, payment compliance, customer issue resolutions), andmaintains the company’s customer-facing digital assets (WordPress/WooCommercewebsites, plugins, domains, and web security).
Key Responsibilities
1. Outlet POS & Technical Support (Operations Uptime)
● Provide L1/L2 hardware and network troubleshooting forcashier POS terminals, Kitchen Display Systems (KDS), thermal receipt printers, and cashdrawers.
● Troubleshoot outlet network connectivity: local LANcabling, network switches, dual-band Wi-Fi access points, and 4G/5G failover routers.
● Coordinate directly with hardware and POS vendors (e.g.,Suntoyo, payment terminal providers) to expedite repairs, loaner units, and warrantyclaims.
● Maintain a "ready-to-deploy" inventory of sparenetwork cables, switches, power adapters, and receipt printers at HQ.
2. Company Websites, Web Plugins & Digital Assets
● Manage and maintain all company websites (e.g., corporatesite, brand sites, e-commerce/catering portals):
○ Perform regular, safe updates of CMS cores (WordPress,Shopify, etc.), PHP versions, themes, and critical plugins without breaking livefunctionality.
○ Audit and troubleshoot third-party plugins (bookingwidgets, loyalty integrations, payment gateways like Stripe/PayNow, form handlers, SEOtools).
○ Maintain domain registrations, DNS records (A Records, MXrecords, SPF/DKIM/DMARC configurations), and SSL/TLS certificatesacross all digital properties.
● Execute routine staging-to-production testing, full sitebackups, and uptime monitoring alerts.
● Implement basic web security protocols (spam filters,Cloudflare rules, firewall settings, malware scans).
3. Digital Compliance & Data Protection
● PDPA & Data Governance: Serve as the hands-on DataProtection administrator; ensure customer data collected via websites, loyalty apps, luckydraws, and feedback forms complies with Singapore Personal Data Protection Act (PDPA)standards.
● Payment & Security Compliance: Monitor payment gatewayintegrations to verify standard PCI-DSS compliance practices (ensuring zero rawcard data is logged or stored locally).
● Licensing & Digital Assets Audit: Maintain an updatedcentralized register of all software licenses, hosting accounts, API keys, pluginsubscriptions, and company-owned digital assets.
4. Customer Support Escalation & Feedback Resolution
● Manage second-tier customer support inquiries escalatedfrom store managers, delivery aggregator apps (Grab, Foodpanda), or website contact forms:
○ Investigate technical billing disputes, duplicate paymentdeductions, failed online vouchers, or missing loyalty points.
○ Coordinate with payment acquirers and finance tofacilitate transaction chargebacks and customer refunds.
● Monitor Google Business Profiles, social media messageinboxes, and website tickets for technical complaints, ensuring SLA-driven turnaround times.
● Track recurring operational complaints (e.g., frequentprinter jams, missing order items due to KDS latency) and implement preventative technicalfixes.
Candidate Requirements
● Experience: 2–4 years of combined experience acrosstechnical IT support, web administration, and customer operations. Background inmulti-outlet F&B, hospitality, or omnichannel retail is strongly preferred.
● Technical Skills:
○ POS & Networking: Hands-on familiarity with restaurantPOS systems (Suntoyo, Revel, Eats365, Aptito, or similar), Ethernet/LANtroubleshooting, IP addressing, and thermal printer setups.
○ Web Management: Proficient in WordPress/WooCommerce CMSadministration,
cPanel/Cloud hosting environments, plugin debugging, DNSrecord management, and basic HTML/CSS.
○ Compliance & Data: Working familiarity withSingapore’s PDPA regulations and basic digital data handling best practices.
● Soft Skills:
○ Professional, calm demeanor when de-escalating unhappycustomers or handling tense rush-hour store outages.
○ Strong ownership mentality—able to prioritize between anurgent store-down emergency and planned website maintenance.
● Working Requirements:
○ Willingness to travel to Singapore retail outlets on shortnotice for critical on-site troubleshooting.
○ Availability for rotational on-call coverage during peakweekend/evening dining windows.
Compensation Structure
Base Salary $3200 – $3600 / month
On-Call / Standby Allowance $50 per call out on off day