Computer Support Specialist
Summary/Function:
Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.
Qualifications:
• Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes
• Proficient knowledge of basic computer hardware
• Bachelor’s degree in field of specialty or equivalent IT Support experience
• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise
• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
• Familiar with department policies, processes and procedures
• Consistently treat others with respect and maintain professional attitude and behavior
• Ability to work a variety of shifts
• Ability to safely lift and carry as much as 35 pounds
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and self-directed
• Organized and detail oriented
• Ability to work in a fast paced environment
• Ability to triage and identify when escalation is necessary
• Problem solving skills and critical thinking
• Maintain or ability to obtain ITIL foundation certification within 1 year of start date
• Commitment to maintain client confidentiality and data security
• Communicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information
• Ability to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives
• Ability to maintain regular, predictable attendance
Duties:
• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner.
• Attain performance goals set by management for resolving incidents
• Be logged into the support queue; provide escalation support and satisfactory customer service
• Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals, applications and security credentials
• Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
• Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff
• Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk
• Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed
• Learn and adhere to all D. A. Davidson Companies’ policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changed to IT procedures to improve productivity and/or reduce costs
• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.
• Manage time to adhere to SLAs while maintaining service excellence
• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base
• Utilize ITIL best practices
• Use and improve upon existing tools, services, and procedures
• Other duties as assigned
What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
• Medical, Dental and Vision
• Company 401(k)and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Discounted personal insurance including home, auto and recreational vehicles
• Charitable gift-matching program
• Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.
The potential base pay hiring range for this role is $28.00 - $32.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.
Skills
As published by lever · 92 questions · 12 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (51)
- First name
- Last name
- Street
- City
- State
- Zip Code
- Country
- Email Address
- Phone Number
- If yes, what was your last year of employment with the company? Type N/A if not applicable
- Institution Name
- Location of Institution (City, State, Country)
- Degree or Certification Earned
- Attendance Start Date (MM/YYYY)
- Attendence End Date (MM/YYYY or "Present" if still enrolled)
- 1. Employer Name
- Employer Phone Number
- Employer Location (City, State, Zip)
- Employment Start Date (MM/YYYY)
- Employment End Date (MM/YYYY)
- Job Title
- 2. Employer Name
- Employer Phone Number
- Employer Location (City, State, Zip)
- Employment Start Date (MM/YYYY)
- Employment End Date (MM/YYYY)
- Job Title
- 3. Employer Name
- Employer Phone Number
- Employer Location (City, State, Zip)
- Employment Start Date (MM/YYYY)
- Employment End Date (MM/YYYY)
- Job Title
- 4. Employer Name
- Employer Phone Number
- Employer Location (City, State, Zip)
- Employment Start Date (MM/YYYY)
- Employment End Date (MM/YYYY)
- Job Title
- 5. Employer Name
- Employer Phone Number
- Employer Location (City, State, Zip)
- Employment Start Date (MM/YYYY)
- Employment End Date (MM/YYYY)
- Job Title
- Reason for Leaving
- 1. Name
- Email Address
- Phone Number
- Email Address
- Phone Number
Pick from a list (28)
- Have you ever been employed by D.A. Davidson Companies?
- Have you previously applied for employment with D.A. Davidson Companies?
- Are you legally authorized to work in the United States without sponsorship?
- Will you now or in the future require D.A. Davidson Companies to commence ("sponsor") an immigration case to lawfully employ you in the United States (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.
- Are you able to perform the essential functions of the position(s) for which you are applying with or without reasonable accommodations?
- Have you been convicted of, or pled guilty or nolo contendere (“no contest”) in a domestic, foreign, or military court to any felony in the past 10 years?
- Have you been convicted of, pled guilty or nolo contendere (“no contest”) in a domestic, foreign, or military court to a misdemeanor involving investments or investment-related business or any fraud, false statements or omissions, wrongful taking of property, bribery, perjury, forgery, counterfeiting, extortion, or conspiracy to commit any of these offenses in the past 10 years?
- IMPORTANT – PLEASE READ: If you are employed by D.A. Davidson Companies, securities industry regulations require that your fingerprints be submitted to the FBI. All criminal history, including arrests and charges that did not result in a conviction, and including arrests, charges or convictions that have been expunged, will be disclosed to D.A. Davidson Companies and reviewed by a limited number of people. In addition, FINRA may require you to submit documentation regarding the incident. Conviction of or “no contest” pleas to certain crimes in the last 10 years may disqualify you from working for D.A. Davidson Companies, even if you were a minor or if the record was sealed or expunged. If you have concerns or questions, please contact D.A. Davidson Companies’ Director of Human Capital at 1-800-332-5915 optional
- Are you presently licensed in the insurance or securities industry? If so, are the disclosures on your Form U-4 up to date?
- Have you ever been licensed in the insurance or securities industry?
- If you answered “Yes” to either licensing question above, have you ever been disciplined by a regulatory authority, or had a license suspended or revoked?
- If you are hired by D.A. Davidson Companies, do you acknowledge that you will be required, in accordance with firm policy and as a condition of employment, to move your securities accounts (limited exceptions for certain account types) to D.A. Davidson Companies within 60 days of your hire?
- Has a bonding company ever denied, paid out on, or revoked a bond for you?
- Do you have an unsatisfied judgements or liens against you?
- What is the highest level of education you have completed?
- Please provide your employment history below. If you have not had 5 employers, please fill what you can and write "N/A" for the remainder of your answers. If you have had more than 5 employers, please enter the 5 that are most recent.
- Is this your current employer?
- Is this your current employer?
- Is this your current employer?
- Is this your current employer?
- Is this your current employer?
- Please provide professional references below
- Relationship
- How long have you know this reference?
- Relationship
- How long have you know this reference?
- Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. optional
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. optional
Written answers (12)
- Additional Training or Certifications optional
- Summarize the nature of the work performed & job responsibilities
- Reason for Leaving
- Summarize the nature of the work performed & job responsibilities
- Reason for Leaving
- Summarize the nature of the work performed & job responsibilities
- Reason for Leaving
- Summarize the nature of the work performed & job responsibilities
- Reason for Leaving
- Summarize the nature of the work performed & job responsibilities
- 2. Name
- Please list all employees of D.A. Davidson Companies with whom you are acquainted, and indicate whether you are related
Attachments (1)
- If you have a cover letter you would like to share with the hiring team, please do so here. optional