Concession Associate- Chicago Theatre
Summary
Serve drinks and snacks to guests at The Chicago Theatre during events, operating bar areas and handling inventory in a high-volume, customer-facing role.
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
As a Concessions Associate at the Chicago Theater you will be responsible for setting up, maintaining and breaking down your designated bar area. Concessions Associates will count in and out all inventory items every shift, and serve snacks and beverages to guests in a timely and responsible manner. Maintain designated bar area clean and well stocked. All team members are expected to promote a positive guest/client experience and model superior customer service. As a crucial member of our team, a Chicago Theatre Concessions Associate - Bartender may be requested to work a flexible schedule inclusive of early mornings, day & evening shifts (late evenings may be required), weekends, holidays and back to back events. All candidates must be available to work one third of the monthly shows scheduled. Additionally, a Concessions Associate may be assigned to an area where adverse temperature/weather conditions may affect them. This role requires staff to stand for long periods of time and move freely throughout the property during their shift.
What will you do?
- Concessions Associates are responsible for serving alcoholic and non-alcoholic beverages to guests during events at The Chicago Theater.
- Must be friendly, outgoing and create a welcoming environment for guests.
- Will be responsible for the set up and operation of designated bar areas throughout The Chicago Theatre.
- Duties include heavy lifting and maintaining cleanliness of designated bar area.
- Will serve alcoholic beverages to patrons in a timely and responsible manner, while providing superior guest service to patrons of the Chicago Theatre.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- Prior bartending experience required
- Strong communication and customer service skills
- Ability to multitask in a high volume entertainment based environment
- Strong interpersonal skills
- Ability to handle a variety of customer service situations are required
- Must be available to work nights, weekends and holidays. Bartending license a plus.
Special Requirements
- Must be able to handle inclement weather, due to theatre doors being open.
- Occasional kneeling/bending while restocking is required.
- Ability to lift up to 50lbs pounds.
- Must be able to work within an environment with loud noises and everchanging visuals.
- Must be able to work in crowded spaces; Constant motion is often required
- Ability to stand and move about the theater throughout the duration of the shift.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.