Concierge

Responsible for all things related to member experiences including on and off site private events. Will be a direct link between members and the restaurant.

Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

• Nurture the relationship with the restaurant and its members
• Assist the Membership Director and the Director of Member Services
• Maintain constant communication with the Club Lounge to ensure efficient member seating and dining flow
• Oversee the service of the membership from Door to Door
• Communicate with host team to coordinate the day to day needs of membership
• Work closely with the Membership Director and the Director of Member Service to maintain a member database with personal preferences for each
• Maintain constant communication with the Club Lounge to ensure efficient member seating and dining flow
• Act as the Lead Concierge when necessary

• Understand all catering menus including substitutions, new menu items and allergy/food restrictions
• Understand all dining rooms including substitutions, new menu items and allergy/food restrictions
• Answer questions regarding menus and availability of dates for potential guests
• Understand the service style of the restaurant
• Utilize salesmanship techniques by up selling food, liquor, service, etc.
• Respond knowledgeably to questions about the restaurant and menu
• Complete server and host training
• Proficiency in servicing catering calls
• Maintain a thorough knowledge of the menu through frequent tastings and attending periodic shift meetings
• Attend Membership and host meetings, communicate all pertinent information to appropriate personnel
• Be a role model and lead by example in terms of professionalism, positive spirit, can-do attitude, outstanding grooming standards, work ethic
• Constantly strive to increase revenue through suggestive selling and reservation management
• Never compromise on quality and deliver of our promise; the goal of being the benchmark restaurant in the market should never be compromised.
• Be obsessed with customer satisfaction and work with the tools given and the team working at 1000North to create the best restaurant experience possible.
• Order and maintain catering supplies, decorations and equipment
• Maintain and develop guest client base
• Help to maintain and develop a list of preferred vendors for flowers, music, AV equipment, etc.
• Knowledgeable in the capacities of each dining room
• Accurately record events in the monthly calendar
• Perform varied duties to ensure all aspects of service according to operating procedure
• Use tact and good judgment when dealing with difficult guests, be a restaurant ambassador and respond to needs with patience and courtesy
• Maintain a positive, pleasant attitude every shift
• Perform calmly and effectively in an extremely busy and stressful work environment
• Perform more than one task at a time
• Other duties as assigned