Concierge

Job Title: Concierge

Reports To: Business Office Manager/Front Desk Manager

Summary: Our Concierge will provide excellent customer service and hospitality to Residents and our Guests. As our Concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact with.

Responsibilities and Duties:

• You are the “Go-to-person” for providing a lasting first impression to visitors of the community while balancing and prioritizing many different roles and responsibilities
• Greet and welcome all visitors and guests upon their entrance into the community and when calling by phone
• Deliver professional and courteous communications to families regarding community events, resident supply needs, care plan meetings, and other communications as required
• Open, sort, and distribute incoming correspondence including mail and faxes
• Sign for and distribute UPS/FedEx or similarly delivered packages
• Maintains resident rosters and information related to requests from visitors, calls, etc

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.