Conference & Events Operations Manager - QT Melbourne

About EVTQT Melbourne is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers because each day is a chance to add the wow factor for our customers and continually grow in our own careers.QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.The RoleNestled in the heart of Melbourne's theatre district on Russell Street, QT Melbourne is a 5-star, 188-room design hotel like no other. With a collection of stunning event spaces including Paramount, Barclay, King, Union, the Secret Garden and the iconic Rooftop at QT, plus dining destinations Pascale Bar & Grill, Yamagen and Bar 133, this is a venue with serious personality and even more serious events capability. We're looking for a Conference and Events Operations Manager who can run a flawless event without breaking a sweat and make every client feel like they got something truly one-of-a-kind. This is a fun, fast-paced and genuinely rewarding role for someone who thrives on the energy of events done brilliantly. If you know your BEOs inside out, love the buzz of a full venue and take real pride in delivering experiences that go beyond the brief, this one's for you.Key ResponsibilitiesOversee the day-to-day operations of all conference and event spaces at QT Melbourne, ensuring seamless execution from initial enquiry through to post-event follow up across every function.Direct, supervise and coordinate all operational activities across the events department, driving a high-performance team culture focused on service excellence and continuous improvement.Build and maintain strong relationships with existing clients while actively identifying new function business opportunities to grow the events portfolio.Control departmental expenses within budgeted targets, ensure accurate statistical records and reporting are maintained, and cultivate a sales culture focused on upselling and on-selling at every opportunity.Coordinate communication between the events team and all other hotel departments, ensuring flawless preparation and follow-up for every event in the calendar.Conduct site inspections, maintain stock levels across all event spaces and ensure all charges are correctly posted to the relevant accounts.Champion a culture of quality through shift checklists, procedural reviews and the implementation of service standards, and ensure all incidents, hazards and corrective actions are reported and addressed promptly.What You'll BringPrevious experience in a conference and events role within a hotel environment is essential.A proven ability to manage multiple events simultaneously while maintaining exceptional attention to detail and service standards.Strong leadership skills with experience directing and developing a front-of-house events team.Excellent communication and organisational skills, with the ability to build genuine rapport with clients and internal stakeholders alike.A proactive, solutions-focused approach and the confidence to anticipate and resolve issues before they impact the guest experience.Full knowledge of venue IT and POS systems, with the ability to quickly become conversant across all hotel platforms.Flexibility to work a rotating roster including evenings, weekends and public holidays as event schedules demand.How You WorkDaymaker ethos, no one's too big for the small things.Owner's mindset, acts on data and feedback to drive continuous improvement.Resilient and solutions-focused, stays calm and moves fast.Hands-on and non-hierarchical, leads from the front.Perks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.50% off dining and stays across EVT hotels, QT, Rydges, Atura, LyLo and more.$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.Seasonal perks at Thredbo.Rapid career growth across our hotel & entertainment network.Paid parental leave; community & volunteering opportunities.Apply NowJoin QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in, don't wait! We can't wait to see the places your career will go with EVT.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.