Conference Services Manager

SUMMARY

Serves as primary liaison between clients and venue operations teams, overseeing the planning, coordination, and execution of meetings, conferences, and special events.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Serves as the primary contact throughout the event lifecycle, coordinating all event logistics, including room set ups, audiovisual requirements, catering, transportation, signage, and special accommodations for seamless event execution.

Develops and manage Banquet Event Orders (BEOs), event timelines, and room diagrams to ensure successful event execution.

Collaborate with internal departments, including Sales, Facilities, IT, Security, Operations, as well as external vendors to coordinate event requirements, allocate resources, and ensure successful event execution and operational efficiency.

Conducts post-event evaluations, gather client feedback, and recommend process improvements to enhance future event experiences.

Completes and maintains accurate event documentation, including BEOs, invoices, work orders, vendor agreements, event recaps, and reports.

Ensures event spaces, furnishings, and equipment are clean, organized, well-maintained and event-ready through routing inspections, while restoring spaces to their original layout and condition when not in use.

Oversees inventory management of event equipment and supplies, including regular inventories and organized storage practices.